Privacy Policy
Overview
Wrist Works (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy outlines how Wrist Works collects, uses, stores, and discloses your personal information when you visit our website, submit enquiries, purchase products, join our waitlist, or otherwise interact with our services.
By using the Wrist Works website or services, you agree to the terms outlined within this Privacy Policy.
Information We Collect
Wrist Works may collect personal information including:
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Full name
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Email address
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Phone number
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Residential or postal address
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Payment and billing details
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Identification documents where required
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Watch preferences and enquiry information
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Trade-in or consignment information
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Any information voluntarily submitted through our website, forms, or communications
Automatically Collected Information
When visiting our website, certain information may be collected automatically, including:
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IP address
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Browser type and device information
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Website activity and usage data
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Pages visited and time spent on site
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Referral sources
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Cookies and tracking technologies
This information assists us in improving website functionality, security, and user experience.
How We Use Your Information
Wrist Works may use your personal information for purposes including:
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Processing purchases, enquiries, trades, consignments, and sourcing requests
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Managing waitlists and customer accounts
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Providing customer support and communication
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Verifying identity where required
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Processing payments and arranging deliveries
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Improving our website, products, and services
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Sending updates, promotional material, or marketing communications where consent has been provided
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Preventing fraud, unauthorised activity, or unlawful conduct
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Complying with legal and regulatory obligations
Marketing Communications
Where you have opted in, Wrist Works may send marketing communications relating to new arrivals, promotions, market updates, or services.
You may unsubscribe from marketing communications at any time via the unsubscribe link provided within emails or by contacting us directly.
Sharing Your Information
Wrist Works does not sell or rent your personal information to third parties.
We may disclose personal information to trusted third-party providers where necessary to operate our business, including:
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Payment processors
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Shipping and courier providers
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Website and hosting providers
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Marketing and CRM platforms
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Professional advisers and insurers
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Regulatory authorities or law enforcement where legally required
All third-party providers are expected to handle personal information securely and in accordance with applicable privacy laws.
Data Security
Wrist Works takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.
While we take security seriously, no method of electronic transmission or storage can be guaranteed as completely secure.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and personalise user experience.
You may choose to disable cookies through your browser settings, however certain website features may not function correctly as a result.
Access & Correction
You may request access to personal information held by Wrist Works or request corrections to inaccurate or outdated information by contacting us directly.
Third-Party Links
The Wrist Works website may contain links to third-party websites or services. Wrist Works is not responsible for the privacy practices or content of external websites.
Children’s Privacy
Wrist Works services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18.
Changes To This Privacy Policy
Wrist Works reserves the right to update or amend this Privacy Policy at any time without prior notice.
Any updates will become effective immediately upon publication to our website.
Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact: Bradpurdy@wristworks.com.au